Frequently Asked Questions

Below are answers to common questions about using If your question isn't listed here, you can try the Troubleshooting section, or contact us by phone or email.

What is by Visa?
Where can I use to make purchases online?
Is free to use?
How do I enroll in
What kind of payment methods can I add to my by Visa account?
Does work on my mobile device?
Does share my information with marketers?
How is my account information protected?
How do I close my by Visa personal account?
If I forgot my password, what do I do?
My account is locked. How can I unlock it?
Who should I contact if I have a question about a purchase I made with my account?
Is there a fee for the alerts service?
How do I stop receiving alerts?
What if I receive an alert for a purchase I don't recognize?
Does support my card issuer's Payer Authentication service?