Frequently Asked Questions
V.me is a hassle free online payment service that lets you check out by simply entering your username and password. It's a great way to manage your online shopping experience with a single account that you can use anywhere that accepts V.me.
To view a list of websites that accept V.me, click here.
Visa does not charge a fee to make a purchase with V.me.
To create a V.me account, go to the V.me enrollment page. After enrolling, you can use V.me to make purchases on any merchant website that accepts V.me.
You can add Visa, MasterCard, American Express or Discover credit or debit cards to your V.me account.
V.me can be accessed using any web-enabled mobile device.
Visa is experienced in handling sensitive information. We use advanced security technologies to protect the information you store in your V.me account, including industry standard encryption and multilayer authentication.
Visit the Troubleshooting section and find the Problem with Your Account section. Then follow the instructions on the screen.
If you have a developer account, you can close your account by contacting firstname.lastname@example.org.
Just click the "Forgot Password?" link on the V.me sign in page. We'll send password reset instructions to the email address associated with your account. Follow those instructions to create a new password.
To prevent unauthorized access to your account, we lock your account for one hour if you enter an incorrect email address or password too many times. Please wait one hour and then try again, or you can contact us for assistance.
You are not able to use your V.me account for purchases during the time the account is locked.
If you have concerns about a charge, delivery of or issues related to a product, the status of a refund, or have any customer service issues with the merchant, please contact the merchant.
If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, we suggest that you contact your card issuer financial institution by calling the customer service number on the back of the card you stored in your V.me account and used to make the purchase.
Visa does not charge a fee for the V.me alerts service. However, message and data rates may apply.
To stop receiving alerts (either text messages or email), select the card you want to stop receiving alerts for, click "Manage Alerts," then "Edit," then deselect the alerts you no longer want to receive.
From your mobile device, you can reply "stop" to any text alert to stop all text alerts for all of the cards enrolled with this mobile number. You may also reply "help" for additional support options.
The unfamiliar purchase may be related to an automatic bill payment, a large purchase divided into smaller transactions, an aggregated charge (several small purchases at a single merchant combined into one purchase amount, such as buying $0.99 songs online), or a purchase initiated by an authorized cardholder (e.g., spouse, or child) who has the same Visa card number.
If you still can't identify the purchase, please immediately contact your card issuer by calling the customer service number on the back of the card you used to make the purchase.
V.me supports the following Payer Authentication services: Verified by Visa, SecureCode, J/Secure, SafeKey, and ProtectBuy. Please contact the financial institution that issued your card to find out if they participate in the Payer Authentication service.