Frequently Asked Questions

Below are answers to common questions about using V.me. If your question isn't listed here, you can try the Troubleshooting section, or contact us by phone or email.

What is V.me by Visa?
Where can I use V.me to make purchases online?
Is V.me free to use?
How do I enroll in V.me?
What kind of payment methods can I add to my V.me by Visa account?
Does V.me work on my mobile device?
Does V.me share my information with marketers?
How is my V.me account information protected?
How do I close my V.me by Visa personal account?
If I forgot my password, what do I do?
My account is locked. How can I unlock it?
Who should I contact if I have a question about a purchase I made with my V.me account?
Is there a fee for the V.me alerts service?
How do I stop receiving alerts?
What if I receive an alert for a purchase I don't recognize?
Does V.me support my card issuer's Payer Authentication service?